If you took out a Personal Contract Purchase (PCP), Hire Purchase (HP), or another car finance agreement with Audi Finance, you may be entitled to compensation if your agreement was mis-sold. Many agreements arranged through dealerships included undisclosed commissions or discretionary interest rate arrangements, which could have increased your costs without your knowledge.
Not sure where your old agreements are? Use our PCP & car finance agreement finder tool to locate past contracts and connect with a trusted legal partner who can help submit your claim quickly and securely.
About Audi Finance
Audi Finance provides PCP, HP, and personal loan agreements for Audi vehicles through UK dealerships. Some historic agreements included dealer commissions or discretionary interest adjustments that were not fully disclosed. Audi Finance has set aside provisions to address potential compensation claims, demonstrating recognition of past mis-selling practices.
Common Mis-Selling Issues
Audis financed through PCP or HP may be considered mis-sold if one or more of the following occurred:
- Undisclosed Dealer Commissions: Dealers may have earned commission from Audi Finance without informing the customer.
- Discretionary Commission Arrangements: Interest rates could be adjusted at dealer discretion, increasing total costs.
- Misleading Terms: Customers may not have been fully informed about interest calculations, fees, or alternative finance options.
- Inflated Interest Rates: In some cases, APRs were higher than necessary, resulting in overpayment over the finance term.
Signs You May Have Been Mis-Sold
You may have a valid claim if:
- Your PCP or HP agreement was arranged through a dealership.
- You were not informed the dealer could receive commission from Audi Finance.
- Your interest rate was higher than expected or above market rates.
- The terms of the agreement were unclear or misleading.
Even if you no longer have your agreement, our agreement finder tool can help locate it and connect you with a legal partner to submit your claim.
Eligibility and Compensation
To be eligible for a claim with Audi Finance:
- Your finance agreement must have been in place during a period affected by discretionary commission arrangements.
- Interest rates or fees were not fully explained at the time of signing.
- You may have paid more than necessary due to dealer commission or inflated interest rates.
Compensation amounts vary depending on the agreement, but many claimants recover several hundred pounds per mis-sold contract. Using our tool ensures all eligible agreements are identified for maximum recovery.
How to Claim Compensation
- Gather Your Documents: Collect your finance contract, payment statements, and correspondence.
- Submit a Complaint to Audi Finance: Use Audi’s official complaints process to explain why your agreement was mis-sold.
- Use Our Agreement Finder Tool: If you can’t locate your contracts, the tool recovers them and connects you with a legal partner to handle your claim.
- Wait for Audi Finance Response: Audi will investigate your complaint; response times vary.
- Escalate if Needed: If unresolved, you can escalate to the Financial Ombudsman Service for independent review.
Tips for a Successful Claim
- Be factual and precise about how your agreement was mis-sold.
- Include all relevant documents to support your claim.
- Use the agreement finder tool to ensure no contracts are missed.
- Monitor deadlines to ensure your claim remains valid.
FAQs
Can I claim if my finance agreement is fully paid?
Yes — even if the finance has ended or the car has been sold, you may still be eligible for compensation. Use our agreement finder tool to locate any old agreements.
Do I need a solicitor?
No — you can submit directly to Audi Finance, or use our trusted legal partners to manage your claim professionally.
Is there a time limit for making a claim?
Yes — regulatory deadlines and limitation periods apply. Starting early ensures eligibility. See our PCP claim deadline guide.
Conclusion
Audi Finance agreements may have been mis-sold if undisclosed dealer commissions or discretionary interest arrangements increased your costs. Using our agreement finder tool, you can locate past agreements and connect with a legal partner to submit your claim efficiently, maximising your potential compensation.