Making a PCP claim is easier if you submit a clear and structured complaint letter. This template guides you on how to present your case professionally to your lender, increasing your chances of a successful resolution.
Before using this template, ensure you’ve confirmed your eligibility with Am I Eligible for a PCP Claim? and reviewed your potential compensation at How Much Compensation for PCP.
When to Use This Letter
Use this template if:
- You believe your PCP agreement was mis-sold
- There was hidden dealer commission, inflated interest, or misleading terms
- You want to submit a complaint directly to your lender
- You want a professional format to follow for clarity
PCP Complaint Letter Template
[Your Name]
[Your Address]
[City, Postcode]
[Date]
To:
[Lender Name]
[Lender Address]
Dear Sir/Madam,
Re: PCP Finance Agreement – [Agreement Number]
I am writing to formally complain regarding my PCP agreement referenced above, which I believe was mis-sold. The reasons for my complaint are as follows:
- The dealer applied undisclosed commission or fees
- The interest rate charged was higher than the market rate at the time
- The terms of the agreement were unclear or misleading
- I was not offered alternative finance options
As a result, I believe I have overpaid on my PCP agreement and am entitled to compensation.
I request that you review my agreement and provide a full refund of any excess interest or undisclosed commissions, along with any applicable interest on the refund, in line with the Financial Conduct Authority (FCA) guidelines.
Please respond to my complaint within 8 weeks. If I do not receive a satisfactory resolution, I may escalate my complaint to the Financial Ombudsman Service. For reference on deadlines, I have also reviewed PCP claim deadlines.
Thank you for your prompt attention to this matter.
Yours faithfully,
[Your Name]
Tips for Using This Template
- Include all supporting documents, such as your PCP agreement and statements
- Be clear and concise about why the PCP was mis-sold
- Keep copies of all correspondence
- Follow up promptly if you do not receive a response
- Escalate to the Financial Ombudsman Service if needed
Next Steps
1. Confirm eligibility: Check if you are eligible for a PCP claim
2. Calculate potential compensation: See estimated PCP compensation
3. Submit the complaint using this template
4. Track deadlines: PCP claim deadlines
5. Escalate to the Financial Ombudsman Service if necessary