If you took out a Personal Contract Purchase (PCP), Hire Purchase (HP), or another car finance agreement with Volkswagen Finance, you may be entitled to compensation if your agreement was mis-sold. Many agreements arranged through dealerships included undisclosed commissions or discretionary interest rate arrangements, which could have increased your costs without your knowledge.
Don’t know where your old agreements are? Use our PCP & car finance agreement finder tool to locate past contracts and connect with a trusted legal partner who can assist in submitting your claim efficiently.
About Volkswagen Finance
Volkswagen Finance is the UK arm of Volkswagen Financial Services, providing PCP and HP agreements for VW vehicles through dealerships. Historically, some agreements included discretionary dealer commissions that were not fully disclosed to customers. Volkswagen Finance has set aside funds to address potential claims, showing recognition of past practices.
Common Mis-Selling Issues
Volkswagen Finance agreements may be considered mis-sold where one or more of the following applied:
- Undisclosed Dealer Commissions: Dealers could earn a commission for arranging the finance without clearly informing the customer.
- Discretionary Commission Arrangements: Interest rates could be adjusted by the dealer, increasing the total cost of the agreement.
- Misleading Terms: Customers may not have been fully informed about interest calculations, fees, or alternative finance options.
- Inflated Interest Rates: In some cases, the APR was higher than necessary, causing customers to overpay over the term of the finance.
Signs You May Have Been Mis-Sold
You may have grounds for a claim if:
- Your PCP or HP agreement was arranged through a dealership.
- You were not informed that the dealer could earn commission from Volkswagen Finance.
- Your interest rate was higher than expected or above market averages.
- The terms of the agreement were unclear or misleading.
Even if you no longer have the agreement, our agreement finder tool can help you recover it and connect with a legal partner to submit your claim.
Eligibility and Compensation
To be eligible for a Volkswagen Finance claim:
- Your finance agreement must have been in place during a period affected by discretionary commission arrangements.
- Interest rates or fees were not fully explained at the time of signing.
- You may have paid more than necessary due to dealer commission or inflated interest rates.
Compensation depends on the specifics of your agreement. Many claimants recover hundreds or even over a thousand pounds per agreement, depending on how much extra they paid due to mis-sold arrangements.
How to Claim Compensation
- Gather Your Documents: Collect your finance contract, payment statements, and any correspondence related to the agreement.
- Submit a Complaint to Volkswagen Finance: Use the official complaints process to explain why you believe your agreement was mis-sold.
- Use Our Agreement Finder Tool: If you cannot locate your old agreements, our tool helps recover them and connects you with a legal partner to submit your claim efficiently.
- Wait for Volkswagen Finance Response: Volkswagen will investigate, though response times may vary.
- Escalate if Needed: If your complaint is rejected or unresolved, you can escalate to the Financial Ombudsman Service for independent review.
Tips for a Successful Claim
- Be clear and factual about how your agreement was mis-sold.
- Include all supporting documentation to strengthen your claim.
- Use our agreement finder tool to ensure no old agreements are missed.
- Track deadlines carefully to ensure your claim remains valid.
FAQs
Can I claim if my finance agreement is fully paid?
Yes — even if the finance has ended or the car has been sold, you may still qualify for compensation. Use our agreement finder tool to locate any old agreements.
Do I need a solicitor?
No — you can submit a claim directly to Volkswagen Finance, or you can have a legal partner handle the process for you to ensure everything is completed correctly.
Is there a time limit for making a claim?
Yes — limitation periods and regulatory deadlines apply. Starting your claim early helps protect your eligibility. See our PCP claim deadline guide for details.
Conclusion
Volkswagen Finance agreements may have been mis-sold due to undisclosed dealer commissions or discretionary interest arrangements. Using our agreement finder tool, you can locate past contracts and connect with a legal partner to submit a claim efficiently, helping you recover any compensation you are entitled to.